A deposit of 50% is due to confirm the booking and the balance payable 4 weeks before the training / retreat. If at the time of booking, the retreat is less than 4 weeks away, then full payment is required. Bookings by email or phone are valid only when we have received a fully completed booking form and accompanying payment and when we have issued a formal confirmation of receipt. Changes in your plans may be caused by flight cancellations, weather, sickness, or other unforeseeable circumstances. However, no refunds will be given for services not utilised. If a customer of a training or retreat at Aloha House is unable, or does not choose to complete an itinerary during their stay, Aloha House is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when the client is not present with the group. Your booking is accepted on the understanding that you realize the possible hazards involved in your training /retreat, including injury or loss / damage to property.
CANCELLATIONS BY YOU
Over 4 weeks’ notice: 50% of the deposit (or 25% of the total cost, in cases where 100% payment was made upfront) is refundable. The balance can be used to transfer to another training / retreat, subject to availability. If the other training / retreat is more expensive, then a further deposit may be required. Less than 4 weeks’ notice: Deposits are non-refundable. The balance can be used to transfer to another training / retreat, subject to availability. If the other training / retreat is more expensive, then a further deposit may be required.
CANCELLATIONS BY US
If, through no fault of our own, we greatly alter or are unable to facilitate the training / retreat, you will be notified asap. If this occurs, you will have the choice of the following: a) Accept our offer of a replacement training / retreat. If the replacement training / retreat is less expensive, we will refund you the difference. If the training / retreat is more expensive, you will pay the difference. b) Ask us to return the money you have paid.
Any information or advice provided by Aloha on matters such as permits, visas, vaccinations, climate, clothing, baggage, special equipment, airlines and travel connections etc. is given in good faith but without responsibility on the part of Aloha House, and the passenger accepts responsibility for obtaining any necessary visas and travel documents required for the training / retreat.
TRAVEL FROM ABROAD
For those who are travelling to Ireland from outside the country: Before you come on the training / retreat you must be covered by insurance, which must include adequate cover for baggage, medical expenses and the cost of repatriation should you become too ill to continue. It is up to each individual to ensure that their insurance is adequate for the training / retreat they have booked. Any claims concerning matters for which you are insured must be directed to your insurers. Aloha House is not liable for non-compliance to this and the customer accepts responsibility for obtaining any travel insurance required for the training / retreat and the activities you wish to do while on training / retreat.
CONDUCT & BEHAVIOUR
On an active group training / retreat if you participate in the activities it is necessary that you abide by the authority of the leader, who represents the company. Signing our booking form signifies your agreement to this, and if you commit any illegal act when on an Aloha House training / retreat or if in the opinion of the leader your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your training / retreat arrangements without any liability on our part. If you are affected by any condition, medical or otherwise or have any special needs, these must be brought to the attention of the company at time of booking.
If you have any complaint about the training / retreat, you must make it known at the earliest opportunity to the host and/or our local representative, who will normally be able to take appropriate action. If you are not satisfied with their response and you feel your enjoyment of the training / retreat is likely to be significantly affected, you should notify our management team by phone or in person and we will do our best to resolve the problem.
Any activities participated in on our training / retreats that are not run by Aloha House but in conjunction with a local company offering climbing, hiking, biking and touring etc, are of the responsibility of the participant and the company involved and Aloha House. Customers must adhere to the involved company’s terms and conditions and Aloha House are not liable for anything on the part of these companies.
ALOHA HOUSE RESPONSIBILITIES
We are responsible to you for the proper performance of our obligations under the contract. We are liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless that failure is: a) attributable to you; b) attributable to a third party unconnected with the provision of the services and are unforeseeable or unavoidable and c) due to unusual and unforeseeable circumstances beyond our control and could not have been avoided even if all due care had been taken. This contract is governed by the laws of the Republic of Ireland. Any conflict between the terms and conditions of the contract and the law of the Republic of Ireland, then the law of the Republic of Ireland shall prevail.
One (1) hour minimum studio rental. Bookings can be made directly with Aloha House management. A deposit of 50% of the total cost is due to confirm the booking. Payment of the balance is to be organised with the Aloha House management on the day of the event. Aloha House is not responsible for students / participants attending a class / workshop facilitated by an external teacher or facilitator. Teachers / facilitators who rent the Studios or Venue must have current professional indemnity, proof of which is required at the time of booking. Teachers / facilitators must keep to their allotted time slots and must ensure that warm-up and cool-down is allowed for within the booking time.
CANCELLATIONS BY YOU
Over 2 weeks’ notice. 50% of the deposit is fully refundable. The balance is not refundable but can be used to transfer to rental, subject to availability. Less than 2 weeks’ notice: 50% of the deposit is fully refundable. The balance is not refundable or transferrable.
CANCELLATIONS BY US
If, through no fault of our own, we are unable to facilitate the rental of the studio / venue, you will be notified asap. If this occurs, you will have the choice of the following: a) Accept our offer of a replacement time b) Ask us to return the money you have paid.
CONDUCT & BEHAVIOUR
Studio / Venue clean-up must be completed by the end of the rental period. Renter will return the studio / venue to the state it was prior to the rental period. Use of our studio, venue and our equipment is at Renter’s own risk. Renter hereby waives rights to seek legal redress for mishaps, accidents, and/or loss while on our premises. Renter agrees to leave the studio and adjacent grounds in the same condition as they were when Renter arrived. Renter agrees to be solely responsible for the conduct and welfare of all persons accompanying Renter while on our premises. Renters are solely responsible for the safety and well-being of any party Renter engages.
Noise levels in all studios must be kept to a reasonable level. If you are disturbing other users, you will be advised to reduce your noise level by management. N.B Please consider other users and local residents when using the studios. Percussion is not permitted in any studio without prior arrangement. If you intend to use percussion, this must be stated at the time of booking when you will be advised if this is possible.
FOOTWEAR, FOOD & DRINK IN THE STUDIOS
No outdoor shoes are allowed in any of our studios. No food or drink may be taken into the studios except bottled water.
Aloha House agrees to provide equipment and room in good working order, but makes no special guarantees as to said equipment's functionality or suitability to Renter's purposes.
Renter shall be solely responsible for any damage or theft to Aloha House’s property or equipment that occurs during the time Renter or his or her party occupies the Premises. Renter agrees to pay reasonable additional repair costs to bring damaged equipment back to working condition. Renter agrees to pay for damage to the Premises including spills, excessive wear, marks or stains on furniture, fixtures or painted surfaces.
If you have any complaint about the studio / venue, you must make it known at the earliest opportunity to Aloha House management either in person, by phone or in writing.
Smoking is NOT allowed indoors. Smoking is permitted outdoors, providing that the person is not near the main indoor studio / venue areas or entrances. All children must be supervised at all times. Open flame, fire and pyrotechnics are prohibited at all times inside the facility and within the grounds of Aloha House unless agreed in writing with Aloha House management Aloha House is not liable for acts out of its control such as power outages, weather or emergencies.
ALOHA HOUSE RESPONSIBILITIES
Aloha House is liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless that failure is: a) attributable to you; b) attributable to a third party unconnected with the provision of the services and are unforeseeable or unavoidable and c) due to unusual and unforeseeable circumstances beyond our control and could not have been avoided even if all due care had been taken. This Agreement incorporates the entire understanding and agreement between the Renter and Aloha House. Any modifications of this Agreement must be in writing and signed by both parties. Any waiver of a breach or default hereunder shall not be deemed a waiver of a subsequent breach or default of either the same provision or any other provision of this Agreement. This contract is governed by the laws of the Republic of Ireland. Any conflict between the terms and conditions of the contract and the law of the Republic of Ireland, then the law of the Republic of Ireland shall prevail.