Studio Policies / Terms & Conditions
Studio Policies / Terms & Conditions
Booking is essential for all retreats, classes and workshops.
We operate on a first-come first served basis, with preference given to current clients.
Waiting lists may be in operation from time to time. If/when a place becomes available, we will contact you asap.
For multi-session courses, full payment / balance MUST be paid by first class. Failure to pay for course will result space given to next person in waiting list.
For single classes, full payment MUST be paid before the class commences or immediately after. No credit / debit facilities are currently available.
All payments are non-refundable and are non transferrable.
All clients must complete and return a registration and health form (PARQ) prior to attending Private Sessions, Group Classes or Workshops.
You must inform your instructor if you have any injuries or any health issues. Please talk to your instructor prior to class commencing.
Aloha Way Retreat Policies
BOOKINGS
A deposit of 30% is due to confirm the booking and the balance payable 8 weeks before the retreat. If at the time of booking, the retreat is less than 8 weeks away, then full payment is required.
Bookings by email or phone are valid only when we have received a fully completed booking form and accompanying payment and when we have issued a formal confirmation of receipt.
Your booking is accepted on the understanding that you realize the possible hazards involved in our retreat, including injury, disease, loss or damage to property, inconvenience and discomfort. Changes in you plans may be caused by flight cancellations, weather, sickness, or other unforeseeable circumstances. However, no refunds will be given for services not utilised. If a customer of a Retreat at Aloha House is unable, or does not choose, to complete an itinerary on their holiday, Aloha House is not liable to supply alternative itineraries, excursions, accommodations, services or staff for the period when the client is not present with the group.
CANCELLATIONS BY YOU
Over 8 weeks’ notice: Deposits are non-refundable, but can be used to transfer to another retreat, subject to availability. If the retreat is more expensive, then a further deposit may be required.
6-8 weeks’ notice: Deposit deemed as non-refundable and non-transferrable
4-6 weeks’ notice: 50% of total retreat cost 2-4 weeks’ notice: 75% of total retreat cost
2 weeks or less (or a no-show): 100% of total retreat cost
6-8 weeks’ notice: Deposit deemed as non-refundable and non-transferrable
4-6 weeks’ notice: 50% of total retreat cost 2-4 weeks’ notice: 75% of total retreat cost
2 weeks or less (or a no-show): 100% of total retreat cost
CANCELLATIONS BY US
If, through no fault of our own, we greatly alter or are unable to facilitate the retreat, you will be notified asap. If this occurs, you will have the choice of the following:
a) Accept our offer of a replace retreat. If the placement retreat is less expensive, we will refund you the difference. If the retreat is more expensive, you will pay the difference.
b) As us to return the money you have paid.
a) Accept our offer of a replace retreat. If the placement retreat is less expensive, we will refund you the difference. If the retreat is more expensive, you will pay the difference.
b) As us to return the money you have paid.
INFORMATION
Any information or advice provided by Aloha on matters such as permits, visas, vaccinations, climate, clothing, baggage, special equipment, airlines and travel connections etc. is given in good faith but without responsibility on the part of Aloha House, and the passenger accepts responsibility for obtaining any necessary visas and travel documents required for the holiday.
TRAVEL FROM ABROAD
For those who are travelling to Ireland from outside the country: Before you come on the retreat you must be covered by insurance, which must include adequate cover for baggage, medical expenses and the cost of repatriation should you become too ill to continue. It is up to each individual to ensure that their insurance is adequate for the retreat they have booked. Any claims concerning matters for which you are insured must be directed to your insurers. Aloha House is not liable for non-compliance to this and the passenger accepts responsibility for obtaining any travel insurance required for the holiday and the activities you wish to do while on holiday.
CONDUCT & BEHAVIOUR
On an active group retreat if you participate in the activities it is necessary that you abide by the authority of the leader, who represents the company. Signing our booking form signifies your agreement to this, and if you commit any illegal act when on an Aloha House retreat or if in the opinion of the leader your behaviour is causing or likely to cause danger, distress or annoyance to others we may terminate your holiday arrangements without any liability on our part. If you are affected by any condition, medical or otherwise or have any special needs, these must be brought to the attention of the company at time of booking.
COMPLAINTS
If you have any complaint about the retreat, you must make it known at the earliest opportunity to the host and/or our local representative, who will normally be able to take appropriate action. If you are not satisfied with their response and you feel your enjoyment of the retreat is likely to be significantly affected, you should notify our head operations by phone and we will do our best to resolve the problem.
EXTERNAL ACTIVITIES
Any activities participated in on our retreats that are not run by Aloha House but in conjunction with a local company offering climbing, hiking, biking and touring etc, are of the responsibility of the participant and the company involved and Aloha House. Customers must adhere to the involved company’s terms and conditions and Aloha House are not liable for anything on the part of these companies.
ALOHA HOUSE RESPONSIBILITIES
We are responsible to you for the proper performance of our obligations under the contract. We are liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless that failure is: a) attributable to you; b) attributable to a third party unconnected with the provision of the services and are unforeseeable or unavoidable; c) due to unusual and unforeseeable circumstances beyond our control and could not have been avoided even if all due care had been taken d) due to an event which even with all due care we could not foresee or forestall.
This contract is governed by the laws of the Republic of Ireland. Any conflict between the terms and conditions of the contract and the law of the Republic of Ireland, then the law of the Republic of Ireland shall prevail.